Terms of sale

These general terms and conditions of sale govern the relationship between the online store KOBOLOÏ (hereinafter referred to as "we," "our," or "KOBOLOÏ") and customers (hereinafter referred to as "you" or "the customer") making purchases on our website. By placing an order with KOBOLOÏ, you fully and unreservedly accept the conditions outlined below. Please read them carefully before finalizing your order.

      1. Products and Orders

1.1 Product Description: We offer you a selection of quality products. Product descriptions, images, colors, and technical specifications are provided for guidance and may be subject to change without notice.

1.2 Order Process: When you place an order on our site, you acknowledge that you have read, understood, and accepted these general terms and conditions of sale. The order process includes product selection, adding to the cart, order confirmation, and payment. Once your order is placed, you will receive an order confirmation by email.

1.3 Product Availability: All orders are subject to product availability. In the event that an ordered product is not available, we will promptly inform you and offer alternatives or a refund.

      2. Price and Payment

2.1 Price: Product prices are stated in euros (EUR) and include all applicable taxes unless otherwise indicated. Shipping costs, if applicable, will be added to the total amount of the order before payment confirmation.

2.2 Payment Methods: We accept payments by credit card, bank transfer, and other secure payment methods indicated on our site.

2.3 Payment Security: We implement security measures to protect your payment information. All transactions are encrypted and secured in accordance with current security standards.

      3. Delivery

Delivery conditions are governed by our Delivery Policy, which you can review on our site.

      4. Right of Withdrawal

In accordance with applicable law, you have a withdrawal right of 30 days from the receipt of your order to return products, without having to provide reasons or pay penalties. To exercise this right, you must inform us of your withdrawal decision in writing at service@koboloi.com within the stipulated period.

      5. Warranties and Liability

5.1 Warranties: We commit to providing products that are of quality and in line with their description. If a product is defective or non-compliant, we will offer a refund, exchange, or repair as appropriate for the cases and products concerned.

5.2 Liability: We cannot be held liable for indirect, unforeseeable, or immaterial damages resulting from the use of our products. Our total liability to you, for any reason whatsoever, is limited to the amount paid for the relevant product.

      6. Intellectual Property

All content present on our site, including texts, images, logos, trademarks, and videos, is our intellectual property and is protected by relevant laws. Unauthorized use of this content is strictly prohibited.

      7. Changes to the General Terms and Conditions of Sale

We reserve the right to modify these general terms and conditions of sale at any time. The changes will become effective upon publication on our site. It is your responsibility to regularly consult this page to be aware of any updates.

By making a purchase on our site, you accept the general terms and conditions of sale in effect on the date of your order.

For any questions or claims regarding these general terms and conditions of sale, please contact us at contact@koboloi.com.

Thank you for choosing KOBOLOÏ for your online purchases, and we are committed to providing you with quality service and a pleasant shopping experience.