Shipping policy

At KOBOLOÏ, we want to ensure that you receive your purchases promptly and in perfect condition. Our delivery policy is designed to provide you with a reliable and transparent delivery experience. Please review the following information regarding our delivery times, fees, and options.

      1. Delivery Zones

We deliver our products throughout Europe. Please note that certain regions may not be served at the moment. If you have questions about delivery in your region, please contact us before placing your order.

      2. Delivery Times

We strive to process and ship orders as quickly as possible. Delivery times may vary depending on the destination, product availability, and chosen delivery method. Estimated delivery times will be provided during the checkout process. Please note that delays may occur due to exceptional circumstances beyond our control, such as extreme weather conditions, transportation strikes, customs issues, etc. In such cases, we will inform you as soon as possible and do our best to resolve the situation.

      3. Delivery Fees

We offer free delivery of our products throughout Europe : Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Cyprus, Vatican City, Croatia, Denmark, Spain, Estonia, Finland, France, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Isle of Man, Åland Islands, Faroe Islands, Ireland, Iceland, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Norway, Netherlands, Poland, Portugal, Czech Republic, Reunion, Romania, United Kingdom, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Svalbard and Jan Mayen, Turkey and Ukraine.

 

      4. Tracking Packages

Once your order is shipped, you will receive a tracking number via email or through your account, based on your preference. This number will allow you to track the status of your package until its delivery.

      5. Incorrect Delivery Addresses

Please ensure that you provide accurate address information when placing your order. We will not be responsible for delays or delivery errors caused by incorrect or incomplete addresses. If you notice an error in the delivery address after placing your order, please contact us as soon as possible so we can try to correct the situation before shipping to service@koboloi.com.

      6. Order Receipt

Upon receiving your order, please inspect the package and products to ensure they are in good condition. If you notice any damage, missing items, or issues, please inform us as soon as possible so we can address the situation.

We hope this delivery policy clarifies our procedures. If you have any further questions or concerns, feel free to contact us at contact@koboloi.com.

Thank you for trusting KOBOLOÏ for your online purchases. We will always strive to provide you with quality and satisfactory delivery service.