Refund policy

At KOBOLOÏ, we want you to be completely satisfied with your purchases. If, for any reason, you are not satisfied with your order, we offer you the option to return the products and request a refund or an exchange. Please carefully read the return and refund policies below:

      1. Return Conditions

1.1 Return Period: You have a 30-day period from the date of receiving your order to request a return.

1.2 Product Condition: The returned products must be unused, undamaged, in their original packaging, and accompanied by all possible accessories. Any returned product showing signs of use or damage cannot be accepted for refund or exchange.

1.3 Proof of Purchase: You must provide a valid proof of purchase in order to process a return.

      2. Return Procedure

To request a return, please follow these steps:

2.1 Contact Customer Service: Please contact us via email at service@koboloi.com, indicating your order number, the product(s) you wish to return, and the reason for the return.

2.2 Return Confirmation: Once we receive your return request, our customer service will review it and send you a confirmation email containing detailed return instructions.

2.3 Return Shipment: Carefully package the product(s) in an appropriate parcel and follow the provided instructions for return shipment. Return shipping costs are the responsibility of the customer, except for defective or non-compliant products.

      3. Refund or Exchange

3.1 Refund: Once we receive and inspect the returned product(s) and the return conditions are met, we will proceed with the refund of the amount paid, including initial shipping fees if applicable. The refund will be processed using the original payment method, within a reasonable timeframe.

3.2 Exchange: If you wish to exchange the returned product(s) for another item, please inform us when submitting your return request. Exchange is subject to product availability.

      4. Defective or Non-compliant Products

If you receive a defective or non-compliant product with your order, please contact us immediately at service@koboloi.com, providing the order number, a description of the issue, and photos if possible. We will take necessary actions to resolve the issue, including a full refund, exchange, or product repair, according to your preference.

      5. Exceptions to Returns

Some products, such as promotional items, customized products, or perishable goods, may not be eligible for return. Specific conditions applying to these products will be clearly indicated on the product page.

      6. Changes to Return and Refund Policies

We reserve the right to modify these return and refund policies at any time. Changes will be effective upon publication on our site. It is your responsibility to regularly check this page for any updates.

By making a purchase on our site, you agree to the return and refund policies in effect at the time of your order.

For any questions or complaints regarding these return and refund policies, please contact us at contact@koboloi.com.

Thank you for choosing KOBOLOÏ for your online purchases, and we are committed to providing you with quality service and a pleasant shopping experience.